Frequently Asked Questions

Is there a free trial available?

Yes. QualiBooth offers a 7-day free trial for all plans. The trial includes full access to all features and allows you to test as many sites as your selected plan supports, with a total limit of 10,000 page views for Real-Time Scanning and 50 page scans for Scheduled Scanning.

What happens if I exceed my limit during the free trial?

If you reach your free trial limits (Real-Time page views or Scheduled page scans), you can convert your plan at any time. Once converted, your account will receive the full usage allocation of the selected plan, and all existing settings and data will remain available.

What is included in the Enterprise plan?

The Enterprise plan is designed for large organizations with custom needs. It offers:

• Extended or unlimited Real-Time page views
• Extended or unlimited Scheduled page scans
• Extended or unlimited sites and user accounts
• Multi-organization support
• Priority support and dedicated onboarding assistance

Contact our team after signup to learn more about custom Enterprise options.

How is QualiBooth different from other accessibility tools?

Most accessibility tools scan only selected URLs or snapshots of your site. QualiBooth continuously scans every page a visitor loads, including protected and dynamic pages. It provides real-time accessibility scores and privacy-safe analytics without collecting sensitive data.

This capability is delivered through Real-Time Scanning, which monitors accessibility as users navigate your website and reflects changes immediately.

In addition, QualiBooth offers Scheduled Scanning, which enables structured, server-side accessibility audits of predefined URL lists. Scheduled Scanning allows you to run on-demand or recurring scans (daily, weekly, or monthly) to produce consistent, repeatable results across desktop and mobile, making it ideal for regression testing, compliance audits, and release validation.

Does QualiBooth cover accessibility requirements?

Yes. All QualiBooth tools, including Real-Time Scanning (Browser Script), Scheduled Scanning, Agora AI Workbench, and the Development Assistant, test against WCAG 2.1 and 2.2 A/AA/AAA criteria and comply with major data protection regulations such as GDPR, CCPA, and HIPAA.

Is user data safe with QualiBooth?

Yes. QualiBooth is built with privacy by design. It does not collect personal data, behavioral data, or session details. All information is transmitted securely via HTTPS, and the system follows strict data minimization and compliance principles.

How accurate are accessibility scores?

QualiBooth uses axe-core, one of the industry's most trusted accessibility testing engines. Automated testing identifies about 50-60% of accessibility issues, so we recommend supplementing it with manual and assistive-technology testing for full coverage.

Can QualiBooth automatically fix accessibility issues?

Not automatically. QualiBooth identifies issues, explains their impact, and provides clear "How to fix" guidance with WCAG references. Developers can then apply the recommended fixes directly to their websites or applications.

How often should I monitor accessibility?

We recommend continuous monitoring using Real-Time Scanning to catch accessibility issues as content changes. In addition, Scheduled Scanning is ideal for running structured, recurring audits (daily, weekly, or monthly), especially after major releases or design updates.

What is Real-Time Monitoring?

Real-Time Monitoring is powered by the QualiBooth Browser Script, a lightweight JavaScript library that automatically scans your website for accessibility issues as users browse. It continuously collects accessibility scores and violation data without affecting site performance or user experience.

How do I enable Real-Time Monitoring on my website?

To enable Real-Time Monitoring:

1. In the Portal, click Sites in the sidebar
2. Click Monitoring on the selected site's card (for a site that isn't monitored yet, this opens its Setup tab; otherwise open the Setup tab)
3. In step 1, choose Paste into <head> or Google Tag Manager
4. Click Copy code to copy the unique script provided for your site (or Email it to my developer).
5. Paste it into the <head> of your website's pages:

<script id="qualiboothScript" src="https://cdn.portal-backend.prod.qualibooth.com/script/{PROJECT_ID}/assets/qualibooth.js" defer type="module"></script>

6. Publish your site and open any page of it. Once installed, the status on the Setup tab will change to Live, and live monitoring will begin automatically.

Is the Browser Script compliant with privacy regulations?

Yes. The Browser Script is fully compliant with GDPR, CCPA, and HIPAA. It does not collect or transmit any personally identifiable information (PII), user behavior, or content data. All communication with QualiBooth servers is encrypted via HTTPS.

Will the Browser Script slow down my website?

No. The script runs asynchronously and performs background scans using optimized sampling. It typically uses less than 5% CPU on modern devices and adds no noticeable delay to page load times.

How accurate is the Browser Script's accessibility score?

The score is calculated based on violations detected by the axe-core engine and weighted by severity. It provides a reliable automated baseline that represents approximately 50-60% of all accessibility issues. Manual review is still recommended for full compliance.

Can the Browser Script fix issues automatically?

No. The Browser Script identifies issues and provides guidance but does not modify your website's code. Developers can review the results in the Portal or activate the Development Assistant for visual, real-time debugging.

How often should I review my accessibility reports?

We recommend reviewing the real-time Monitoring overview regularly to monitor ongoing compliance. For deeper analysis and historical comparisons, review Scheduled Scanning reports after each completed run.

What is the Development Assistant?

The Development Assistant is a real-time debugging tool that helps developers detect and fix accessibility issues directly within the page context. It highlights problematic elements, provides detailed explanations, and includes clear "How to fix" instructions with WCAG references.

How do I activate the Development Assistant?

You can launch the Development Assistant directly from the QualiBooth Portal:

1. Open the Portal, click Sites in the sidebar, and click Open on your site's card.
2. In the Developer tools card on the site overview, click the Development Assistant button (available once real-time monitoring is active).
3. A confirmation modal will appear showing the URL that will be scanned - by default, it's your site's address. You can type a different path directly in the modal.
4. Click Open to open the Development Assistant alongside your site and start scanning the page. You can also open it for a specific page from the Development Assistant icon in the Monitoring reports.

What kind of information does the Development Assistant show?

It displays:

• A list of detected issues by severity (Critical, High, Medium, Low)
• Detailed issue descriptions and WCAG references
• "How to fix" guidance for each violation
• On-page highlights showing the exact element with the problem

Can I use the Development Assistant on specific pages?

Yes. When launching from the Portal, you can edit the URL in the launch modal to open the Development Assistant for any page of your site - not just the home page.

Does using the Development Assistant affect live visitors?

No. The Development Assistant operates only for authenticated developers using the Portal. It does not appear for or impact site visitors in any way.

What are the benefits of using the Development Assistant?

• Real-time visual feedback and highlighting of accessibility issues
• Step-by-step remediation guidance directly in context
• Support for both desktop and mobile resolutions
• Faster debugging and validation without switching between reports and code

What is Agora?

Agora AI Workbench is QualiBooth’s desktop application for automated and interactive accessibility testing. It combines the axe-core engine with AI-powered analysis to scan websites, simulate screen readers, validate accessibility attributes, and generate detailed reports.

How do I install Agora?

1. Log in to your QualiBooth Portal.
2. Select Agora under AI tools in the sidebar.
3. Download the correct installer for your operating system:
   • Windows: Agora-Setup.exe
   • macOS: Agora.dmg
4. Install Agora and sign in with your QualiBooth account credentials.

Do I need a separate license for Agora?

Agora AI Workbench is available under the Agora license. All users with an Agora license automatically receive access to AI-powered features such as Accessibility Attribute Validation and Screen Reader Navigation.

How do I add a website and run my first scan in Agora?

1. Open Agora and log in.
2. From the Dashboard, click + Add Website and enter: a. Display Name b. URL c. (Optional) Sitemap URL
3. Import pages automatically via sitemap or add them manually.
4. Click the Scan icon next to any page or select Scan All URLs to start a multi-page audit.

What is the Live Scan feature?

The Live Scan is an interactive browser view inside Agora that lets you navigate your website and see violations highlighted in real time. It's ideal for developers who want instant feedback while making code changes.

What kind of results does Agora provide?

Each scanned page receives an Accessibility Score and a categorized list of violations (Critical, High, Medium, Low). Reports include detailed descriptions, fix recommendations, screenshots, and export options in PDF or CSV formats.

Can Agora test password-protected or internal sites?

Yes. As long as Agora can access the pages from your network, it can test them. For protected sites, use Agora's built-in authentication browser to log in before scanning.

How do I add a new user to QualiBooth?

You can invite new users directly from the QualiBooth Portal:

1. Log in to the Portal as an Admin or Power User.
2. Go to Members (under Organization in the sidebar).
3. Click Invite member and enter the person's email address.
4. Assign a role - Power user or Member - based on the level of access required, and click Send invitation.
5. The invited user will receive an email with an activation link to create their account and join your organization. Tip: You can remove members or change their roles anytime under the same section.

How do I upgrade or change my plan?

1. Log in to the QualiBooth Portal.
2. Open Billing (under Organization in the sidebar, or from the account menu; admins only).
3. Under Compare plans, select your new plan - Standard, Advanced, Premium, or Enterprise, click Change plan and confirm.
4. Your plan will update immediately or on your next billing cycle depending on the selected upgrade option. If you're upgrading from a free trial, billing starts only after your 7-day trial expires or once you confirm the upgrade.

Can I switch from monthly to annual billing?

Yes. You can switch anytime from Billing → Plan, using Change interval on your current plan. When switching to an annual plan, you'll receive the discounted yearly rate (equivalent to 10 months of payment for 12 months of access).

How can I view my current plan limits and usage?

For a full overview, visit Billing → Plan, where the Current plan card shows your organization-wide usage this period. The Overview page also shows sites used and page scans used against your plan.

What happens if I exceed my plan limits?

If your account exceeds its allocated usage:

• Real-Time Scanning: Page view monitoring will pause once the monthly limit is reached.
• Scheduled Scanning: No new scheduled or on-demand scans will start once page scan limits are exhausted.

You will see an in-portal notification with the option to upgrade your plan.

How do I enable Scheduled Scanning on my website?

To enable Scheduled Scanning, no tracking script installation is required.

1. Go to Sites in the QualiBooth Portal.
2. Click Scans on your website's card.
3. Click New scan.
4. Configure the scan:
   • Add a Scan name
   • Set a frequency (On demand, Daily, Weekly, or Monthly).
   • (Optional) Change the rate limit to control crawl speed.
5. Click Create and continue, then add the URLs you want to scan on the URLs tab
6. Then:
   • Click Run scan now for on-demand scans, or
   • Click Activate scan to start scheduled runs.

Once activated, QualiBooth will execute scans according to the configured schedule and make results available on the scan's Runs tab, in each run's scan report, and in the page details.

Can Scheduled Scanning audit pages that require a login?

Yes. Each scheduled scan can store the credentials of an account to sign in with, so the scan audits your pages as a logged-in user instead of stopping at the login screen.

Open the scan's Settings tab and, in the Authentication section, choose either:

• Form login - for a normal sign-in page. Provide the login page address, username and password; the sign-in form is detected automatically, and single sign-on providers are supported.
• HTTP Basic - for sites protected by the browser's built-in sign-in prompt, common on staging environments. Provide only a username and password.

We recommend using a dedicated test account rather than a real user's credentials. Passwords are stored encrypted and are never displayed back in readable form.

For Form login, the login page address must open directly onto a visible sign-in form - a form that appears only after clicking a button, or inside a pop-up or modal window, cannot be reached by a scan. Logins that require two-factor authentication (2FA/MFA), a one-time code, a CAPTCHA or any other additional confirmation step are not supported either, so use an account exempt from those steps. If your form uses non-standard field names or custom components and is not detected automatically, you can supply your own CSS selectors under the Advanced options.

See the Portal documentation on Authentication for full setup steps and troubleshooting.